Makai Goods utilizes the U.S. Postal Service (USPS) and shipping fees are charged by the weight. Packages are shipped out Monday - Saturday. Once packages are marked as "delivered", all parcel issues and inquires must be brought up to your local USPS.
Please contact Makai Goods within 48 hours if your package arrives damaged. Please keep the original box/packaging the contents came in as this will be photographed in order to place a claim with USPS.